Dear Mr. Andy
I want to take this opportunity to write a short critique
of my experience in using your services in shipping our
belongings to Costa Rica.
Generally speaking I am a person who doesn't enjoy being out of
my comfort zone. As you may be aware, from the time of our
initial contact to actual employing your services, I had great
trepidation and angst in shipping our belongings. The HORROR
stories that I had heard from others who had shipped
personal belongings to foreign destinations, from difficulties
in the initial securing of services, to packing and
warehousing, to getting the goods to port, delays in the
actual shipping, to destination delivery and customs.
With all these thoughts not so subtlety placed in my psyche my
wife and I went forward in what I truly believed was going
to be another possible "mistake of a life time".
As with most human beings I do not like to be 'WRONG' but was I
From the time we entered into the agreement to the final
delivery of our belongings YOU and your
staff were wonderful. You surpassed my expectations, which were
very high. You were able to walk me through the process, explain
procedure and protocol, and make the beginning process easier
than any of my previous moving experience. Your support staff
assisted in helping me with documentation and paper work, your
warehouse people were wonderful in the transfer and storage of
my belongings. I could not have been nor was I more please
with the service and attention I received.
I would like to single out Ms. Betty Torres as
you are aware is an employee here in Costa Rica.
I believe that it is unfair to call her an employee she ,I would
insist, is an ambassador for your company. From the
first time my wife and I were in contact with her we felt
comfortable acknowledging we were in good hands prior
to leaving for and upon our arrival in Costa Rica. Ms.
Torres was able to both help and explain the process we were
going to encounter once our property arrived in port and then
transported to customs. Betty eased any concerns we may
have had with a calmness and knowledge that comes with being a
confident and experienced professional.
She helped walk us through the steps and procedures for
inventorying our property on the shipping list, explanation of
property values and expected import duty and taxes.
Betty , we call her Betty instead of Ms. Torres
because we consider her a friend, went I believe beyond the call
of duty. She personally took us to the customs warehouse, stood
over and assisted in the removal of our property from the
container, inspected the packing as it was stored in
the secure area, and inspected for possible damage. When a
couple to procedural glitches developed at customs Betty
was able to step up and give explanations that were
accepted and eliminated.
When the properties were inventoried and inspected
,Betty, again rolled up her sleeves and oversaw the loading of
our goods from the security area into the truck delivering the
shipment to our home. Betty and her husband escorted our
belongings to our home and again oversaw the unloading of and
placement within our home of the boxes, packages and furniture.
all of which I TRULY HAD NEITHER EXPECTED BUT WAS
MORE THAN IMPRESSED WITH.
Betty is ,from a person who at one time had 250 employees,
more than an employee, more than a good worker she is the
foundations that great business
reputations are built.
Betty is not a diamond in the rough she is a full facetted ,gem
quality, expertly cut and polished ,Tiffany gem stone.
In closing thank all of you and if these e-mails can, and
should, be passed up the latter of supervisors all the way to
the CEO I would suggest they are.
Terrific Job! Thanks for the reply.
You are the first company
that seems to provide serious quotes and works out details
others ignore. I feel confident you know what you are doing.
I’ll certainly meet the Nov 29th deadline.
I see the shipment will go to Hong Kong to pick-up the freight
to Chongqing. I’m impressed as everyone else only went to
Shanghai and the transfer there made it almost impossible to
ship things upstream to Chongqing. You certainly did your
homework and I feel comfortable in your hands.
Have couple issues as I recently did a complete “weigh-in” of
everything and see it has grown to about ~220 kg instead of the
original indicated 167 kg. Will
that make a difference?
Second, Have a question about the packing list detail. I’ll
have things in boxes and cartons and since they are “personal
effects” the contents will be varied and numerous. Imagine your
suitcase contents. The “sturdy” plywood container I have
constructed and am filing is exactly a 1 meter cube. The skids
use treated wood, and are so indicated and properly stamped. .
I have looked at your on line “Packing List” and could use that,
assigning smaller items as “Box Numbers” or email my own
separate listing with weight and value. I can estimate and list
the value of each box contents or item. Most of the goods
will be a large variety of used and a few new items (bedding and
hardware) I’d like to have in China, but can’t afford excess
baggage on an airline.
No intention of “importing” items for sale. I plan on setting
up a residence in Chongqing and want these items (and more
later) to continue the pursuit of my hobbies and retirement
there. Included will be household items (pots/pans), hand
tools, SOHO things and older desktop computer with monitor &
printer. So I really need some guidelines on how detailed and
what Chinese customs expects to see for “personal effects” or
Household Items. Have read the restrictions of China and have no
issues with that. Will probably be present when the Box arrives
I can list each smaller box or large item (Tool Box, Computer
etc. ) with an identifying number and value of contents and
perhaps have a list of um, 20 items/(Boxes) total, rather than
a single Generic listing of:
items and Personal Effects. Value $1000.”
I doubt single listing that would fly, so I look for your
experience to guide me.
I’ll call you soon for some additional advice on that, and
today I’ll continue to take inventory on the box. I’m new at
this so I appreciate your patience and help guiding me through
Glad to have made association with your company and look forward
Regards, and Thanks Again,
By way of follow-up, we are actively
working to pull together the Air Freight of 2 seats--still going
are at least week away. Will advise as soon as we know.
Also, a note of thanks for
all of your successful efforts in achieving the timely
shipment of all 5 containers for March. All went as planned
and scheduled. Please extend our thanks to the APX team on
Currently, our next (2) 40'HC containers for loading
are scheduled for May 16th, 2011. How soon will you need an alert
from us to go with the May 16th for (2) 40' HC?
Many, many thanks
I wanted to thank each of you (I think I got
everyone!) for all of the work you did and advice you
provided in getting our container both delivered,
picked up, and importantly shipped with ALL of our
belongings…including the long-awaited arrival of the
new bedroom furniture.
Both John and I are very appreciative of your
efforts. It was a bit nip and tuck what with the
longshoreman’s strike, the oft promised, and then
delayed arrival of the furniture and the getting
everyone organized to actually load the container.
I can honestly say that I could not have done it
without you all. Please pass on my gratitude to
others that assisted as well.
Gwen and John
…current location: Ewa Beach, Oahu, Hawaii
…soon to set sail for Auckland via Royal
Caribbean Cruise lines.
February 25, 2011 11:02:26 AM EST
RE: APX # 1084862 PRE-ALERT
Thanks a lot for your follow-up.
I am just an occasional shipper / individual and as such quite
ignorant about shipping. However, I can say that your on-line quote
and shipping procedure worked very well for me.
One quick phone call to clarify
AES filing question and all else was on-line and via email.
Provided that my box reaches its destination in good shape, you can
book an A+
Many thanks for this. I have spoken to Kevin in Spain,
the importer of record, and he will be able to arrange clearance
and collection from Malaga airport; also this will reduce the
total charges considerably. Would you be kind enough to ensure
that the Malaga agent contacts Kevin to confirm arrival in
I have also been in contact with Rod in Florida, and he confirms
pick-up on Monday 20 August.
I am most impressed by your service in handling what for you
must be a rather small job, but which for us will solve a
considerable family problem - obtaining the original quote from
you on the Internet was so easy, and you have made everything
very straightforward for us; please express my thanks to all who
have been involved.
Yes, I got my conformation. crates have been shipped.
My first contact with your company was through an online quote
George Gabriel returned my e-mail, called to make sure i got it.
sat me from start to finish. George looked after me, answered
question, solved every problem before they became problems. George
e-mail questions during the day and even when i sent an e-mail at
night............ he answered it that night. WOW! I asked him
about that. he
told me he's very busy and has to stay on top of things.
Whatever George gets paid, is probably not enough for the amount
of time he
puts in and the service he provides.
He really took a load off for me.
Dear Mr. Mondragon,
Thank you for your empathy with shippers like me. We do want to attain
the best value for money in the market.
am very satisfied with the work that you and your team has done for
me. All the complications and specific requirements were dealt with in
the most professional manner. Moreso, all my requests have been
responded in a timely manner.
A bit of a suggestion though : I really wanted to have a tracking
schedule for all of my shipments. I have enrolled myself in the APL
website, and to this date, they have not updated my personal profile
considering that my shipment has already arrived its destination.
Also, it might be a good idea to involve pricing from your
competitors -- a good marketing tool for your customers since it
projects transparency. You will surely make your customers feel
secure, knowing that they got the best service at the best price.
Kudos to APX, to you, to Pierre, and to Alejandra. More power...
Sent: Wednesday, January 23, 2008 2:49 PM
Subject: Re: Fw: GMAX - FCL # 0635829
I really appreciate the exceptional service that you and your
company provided to me today. Your urgent attention to our
quotation needs on such a limited timeline speaks volumes for your
customer service abilities.
We will be hearing from our customer before the end of the week. I
will let you know when we are ready to book this shipment.
Please forward this to your supervisor/manager with my
Randy W. Kovalick
Weaver Aero International, Inc.
Sent: Monday, August 28, 2006 7:31 PM
Subject: Re: FCL # 0467236
We need more CEO's like you. I'm glad to
know that "Customer Service" isn't a thing of the past.
Thanks again, and I look forward to hearing from
you when you get a firm number. I'll probably need
storage for up to 2-3 months. I'll try and check some other
storage arrangements and see what sounds like the easiest and more
cost effective way to go with my stuff on the Panama end.
If I arrange for pickup on Oct. 8-9 then if 30
days is about average shipping time, I'll need to do
something with my boat and boxes from early Nov. to early Jan.
Shoot me an email when you have more info
and I'll book the shipment. I also may want to talk to you
about possibly doing some shipping back to the States from Panama.
Good morning. i just wanted to let you know that my 2 crates have arrive in
NZ in excellent form. thank you and your colleagues for making this so
easy. really makes me wonder why i was dragging my feet to do this for so
really appreciate the help and ease of it all. I hope i won't be moving again for a while, but, will keep you in mind if by
take care and all the best for the new year
Sent: Thursday, July 20, 2006 11:30 AM
Subject: Shipment Inspection
I’m happy to hear that the
shipment is scheduled to arrive to the
port today and want to thank you and the entire APX crew for your
hard work and dedication in seeing this through.
From: r.morgan (US Military)
Sent: Wednesday, July 26, 2006 11:51 AM
Subject: Re: APX Dock Receipt 454009
Thank for your support I will tell other about the
outstanding service I received from your company. And yes the
attached document open up.
From: Lisa C P / Tufts University
Sent: Monday, August 28, 2006 3:01 PM
Subject: Re: APX Invoice 448037
You've been a great help and a very nice person to deal with.
You're really patient, too.
Yes, I feel that your program accurately quoted my shipping
the proposal I am working on. I was very impressed with the ease of
the accuracy... Excellent job.
This job wont be shipped for almost
but if we win the work I would be happy to supply your proposal to
purchasing department for review.
Thank you very much,
I am really honored to receive the prompt reply
from the director. I convey my sincere thank to you.
First of all,
let me admit you have been of great help and it’s as though we
knew each other. Your customer service has been excellent and very
efficient. Top marks Gwladys! Thanks for the information. This
quote includes crating the machine and moving it to the shipping
yard. Please confirm. That being the case, you will need to add
the other amount for shipping to Dubai as per quotation and I will
send the total amount once. Please advise your bank details where
I should wire payment. Do you accept western union payments? It
takes a day to get there and it’s the fastest.
Once again, I
greatly appreciate your services Gwladys. You are a star!
Over to you now.