Letters from Shippers to APX

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LETTERS FROM SHIPPERS

Sent: Wednesday, January 23, 2008 2:49 PM
Subject: Re: Fw: GMAX - FCL # 0635829

Hi George,

I really appreciate the exceptional service that you and your company provided to me today. Your urgent attention to our quotation needs on such a limited timeline speaks volumes for your customer service abilities.

We will be hearing from our customer before the end of the week. I will let you know when we are ready to book this shipment.

Please forward this to your supervisor/manager with my compliments...

Thanks again,

Randy W. Kovalick
Weaver Aero International, Inc.

Hi Andy,

Thanks a lot for your follow-up.

I am just an occasional shipper / individual and as such quite ignorant about shipping. However, I can say that your on-line quote and shipping procedure worked very well for me.

One quick phone call to clarify AES filing question and all else was on-line and via email. Very smooth :-)

Provided that my box reaches its destination in good shape, you can book an A+

Sincerely,
J. Skovbjerg

Dear Virginie

Many thanks for this. I have spoken to Kevin in Spain, the importer of record, and he will be able to arrange clearance and collection from Malaga airport; also this will reduce the total charges considerably. Would you be kind enough to ensure that the Malaga agent contacts Kevin to confirm arrival in Malaga.

I have also been in contact with Rod in Florida, and he confirms pick-up on Monday 20 August.

I am most impressed by your service in handling what for you must be a rather small job, but which for us will solve a considerable family problem - obtaining the original quote from you on the Internet was so easy, and you have made everything very straightforward for us; please express my thanks to all who have been involved.

Kind regards

Michael

Yes, I got my conformation. crates have been shipped.

My first contact with your company was through an online quote system. George Gabriel returned my e-mail, called to make sure i got it. and baby sat me from start to finish. George looked after me, answered every question, solved every problem before they became problems. George answered e-mail questions during the day and even when i sent an e-mail at night............ he answered it that night. WOW! I asked him about that. he told me he's very busy and has to stay on top of things.

Whatever George gets paid, is probably not enough for the amount of time he puts in and the service he provides.

He really took a load off for me.

yours truly
Robert Draper

Dear Mr. Mondragon,

Thank you for your empathy with shippers like me. We do want to attain the best value for money in the market.

am very satisfied with the work that you and your team has done for me. All the complications and specific requirements were dealt with in the most professional manner. Moreso, all my requests have been responded in a timely manner.

A bit of a suggestion though : I really wanted to have a tracking schedule for all of my shipments. I have enrolled myself in the APL website, and to this date, they have not updated my personal profile considering that my shipment has already arrived its destination. Also, it might be a good idea to involve pricing from your competitors -- a good marketing tool for your customers since it projects transparency. You will surely make your customers feel secure, knowing that they got the best service at the best price.

Kudos to APX, to you, to Pierre, and to Alejandra. More power...

Edward Gross

From: Larry Phipps

To: rates@shipping-worldwide.com

Sent: Monday, August 28, 2006 7:31 PM

Subject: Re: FCL # 0467236

Thanks Andy:

We need more CEO's like you. I'm glad to know that "Customer Service" isn't a thing of the past.

Thanks again, and I look forward to hearing from you when you get a firm number. I'll probably need storage for up to 2-3 months. I'll try and check some other storage arrangements and see what sounds like the easiest and more cost effective way to go with my stuff on the Panama end.

If I arrange for pickup on Oct. 8-9 then if 30 days is about average shipping time, I'll need to do something with my boat and boxes from early Nov. to early Jan. 2007.

Shoot me an email when you have more info and I'll book the shipment. I also may want to talk to you about possibly doing some shipping back to the States from Panama.

Thanks again.

Larry Phipps

Dear Andy

Good morning. i just wanted to let you know that my 2 crates have arrive in NZ in excellent form. thank you and your colleagues for making this so easy. really makes me wonder why i was dragging my feet to do this for so long.

I really appreciate the help and ease of it all. I hope i won't be moving again for a while, but, will keep you in mind if by
chance...

take care and all the best for the new year

Lisa

From: Meghan Barnett

To: Andy

Sent: Thursday, July 20, 2006 11:30 AM

Subject: Shipment Inspection

Dear Andy,

I’m happy to hear that the Greece shipment is scheduled to arrive to the Athens port today and want to thank you and the entire APX crew for your hard work and dedication in seeing this through.

Thank you,

Meghan

From: r.morgan (US Military)

To: Pierre

Sent: Wednesday, July 26, 2006 11:51 AM

Subject: Re: APX Dock Receipt 454009

Thank for your support I will tell other about the outstanding service I received from your company. And yes the attached document open up.

MR. Morgan

From: Lisa C P / Tufts University
To: "Virginie"
Sent: Monday, August 28, 2006 3:01 PM
Subject: Re: APX Invoice 448037

Thanks, Virginie.
You've been a great help and a very nice person to deal with. You're really patient, too.

Take care!

Lisa

Dear Andy,

Yes, I feel that your program accurately quoted my shipping requirements for the proposal I am working on. I was very impressed with the ease of use and the accuracy... Excellent job.

This job wont be shipped for almost a year, but if we win the work I would be happy to supply your proposal to our
purchasing department for review.

Thank you very much,

Rob Zerwick

Dear Sir:

I am really honored to receive the prompt reply from the director. I convey my sincere thank to you.

Regards

Manish Joshi

Dear Gwladys,

First of all, let me admit you have been of great help and it’s as though we knew each other. Your customer service has been excellent and very efficient. Top marks Gwladys! Thanks for the information. This quote includes crating the machine and moving it to the shipping yard. Please confirm. That being the case, you will need to add the other amount for shipping to Dubai as per quotation and I will send the total amount once. Please advise your bank details where I should wire payment. Do you accept western union payments? It takes a day to get there and it’s the fastest.

Once again, I greatly appreciate your services Gwladys. You are a star!

Over to you now.

James Mahugu

Nairobi, Kenya

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